Shipping and returns.

Shipping

At the moment, we only ship within the Netherlands.

The shipping costs that apply to your order will be shown in your cart.

No shipping costs are charged for orders over €60.

No shipping costs are charged for orders over €10 with a local delivery address. These orders are not sent by PostNL; instead, a personal delivery appointment is arranged on weekdays between 09:00 and 20:00.
This applies to:

• Municipality of Aalsmeer (postcodes: 1430-1433)
• Municipality of Uithoorn (postcodes: 1420-1424)

For orders under €60, the shipping costs to your delivery address depend on the carrier, the types of product you order and the size of the parcel.

• Product category Craft beer: €6.95 + 1.78* (PostNL)
• Other product categories:
  • Letterbox parcel (up to 2 kg): €4.95 (PostNL)
  • Parcel (up to 10 kg): €6.95 (PostNL)

*Surcharge for signature on receipt and the legally required 18+ age check.

Please note: 21% VAT is also charged on the shipping costs listed.

Returns

Would you like to return something? You can do so for our non-food products, such as the Vestastik and the Intention tree: these can be returned within 14 days of receipt. Beer and food products (such as beer mustard and muesli) spoil quickly or have a limited shelf life, and are therefore excluded by law from the right of withdrawal. Everything you return must be unopened, in its original packaging, unworn and undamaged. We would like to hear the reason, but you may also return items without giving a reason. To do so, please follow the steps below.

1. Notify us

Notify us of your return by sending an email to info@eco-dreamer.nl.

Please include the following information in your email:

• Your name and postal address as known to us;
• The products you wish to return;
• Reason for return;
• Order number;
• Date of receipt.

You then have 14 days to send your order back to us.

2. Pack

• Download and fill in the returns form with all the details
• Pack the products in their original condition (unopened and unworn) and packaging in a box
• Put a copy of the invoice and a copy of the completed returns form in the box
• Cut out the return label at the bottom of the returns form and stick it on the box where it is clearly visible

3. Send

Please note: return shipping costs are at your own expense.

• Drop off the parcel at a parcel point of the carrier of your choice
• Keep your proof of postage until we have made the refund. We may ask for it, for example if the shipment does not arrive.

4. Refund

When will we refund you?

If we have received the products in good condition, we will transfer the purchase price and the original shipping costs to you within 14 days of receiving the parcel.

You can find more information about the right of withdrawal in our Terms and conditions.

What will you get back?

You will get the full purchase amount back, including the shipping costs you originally paid. Return shipping costs are at your own expense.

Where will I receive the refund?

We refund the amount using the same method you used to pay. Not possible? Then we will contact you.

Other questions

Oops! I entered the wrong address…

Send an email straight away to info@eco-dreamer.nl. If we read it in time, we can try to correct it in our system before shipping.

My parcel arrived damaged.

Oh no! Please contact us by email (info@eco-dreamer.nl). Send us the following information so we can help you further:

• the order number
• the tracking number shown on the parcel
• clear photos
• as much other information about the damage as possible

With this information, we can assess the damage and contact the carrier to try to find a solution.