Good to know · Privacy
Eco-dreamer cares a lot about your privacy. Here you can read what data we process, what we use it for and what rights you have.
At a glance
Eco-dreamer cares a great deal about your privacy. We therefore only process data that we need for (improving) our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services Eco-dreamer provides through it. These terms take effect on 01/10/2023; the publication of a new version invalidates all previous versions. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse and what rights you have with regard to the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of this privacy policy.
General purpose
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask for your explicit consent to do so. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us, or by an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
Where applicable, Eco-dreamer may be legally required to share your data in connection with a tax or criminal investigation by the authorities. In such a case we are obliged to share your data, but we will oppose this to the extent the law allows.
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
If you leave a comment on our site, you can choose whether your name, email address and website may be saved in a cookie. This is for your convenience, so that you do not have to fill in these details again when you leave another comment. These cookies last for one year.
Personal account
Online shop
Our online shop has been developed with software from WordPress and WooCommerce. Personal data that you provide to us for the purpose of our services is shared with these parties.
Online shop software – WooCommerce
WooCommerce has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Under the agreement we have concluded with them, WooCommerce is obliged to take appropriate security measures. WooCommerce uses cookies to collect technical information relating to your use of the software; no personal data is collected and/or stored.
When you visit our site, we collect the following data:
We also use cookies to keep track of the products in your cart while you browse our site. When you buy products from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information, such as a username and password.
We use this information for the following purposes:
If you create an account, your name, address, email address and phone number will be used to automatically fill in the checkout details for future orders.
In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally required to keep it. For example, we keep order information for 7 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping address.
We will also store comments or reviews, if you leave them.
Members of our team have access to the information you provide to us. For example, both Administrators and Shop Managers have access to:
Our team members have access to this information in order to complete and process orders, issue refunds and support you.
Read more about WooCommerce’s privacy policy.
Web hosting
MijnDomein
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of its services. This is not personal data. MijnDomein is bound to confidentiality under the agreement. MijnDomein has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data, such as SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.
We also use the services of MijnDomein for our regular business email. They have no access to our mailbox and we treat all our email correspondence confidentially.
Payments
Payment provider – Stripe
We use the Stripe platform to handle payments in our online shop.
Stripe processes the following information: name, email address, address, phone number, city, unique payment ID and payment provider ID.
Read more about how they use your data.
Stripe has taken technical and organisational measures to protect your personal data, such as industry-standard encryption. Stripe reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. Stripe is an international company, so your data may be transferred to other countries. When data is transferred across borders, they take measures to comply with the applicable data protection legislation governing such transfers. This also applies to the parts of Stripe’s services for which they engage third parties. Stripe does not keep your data for longer than the statutory periods allow.
Read more about Stripe’s privacy policy.
PayPal
We accept payments via PayPal. When payments are processed, some data is passed on to PayPal. This includes information required to process or support the payment, such as the purchase total and billing information.
Please see PayPal’s privacy policy for more information.
Shipping and logistics
PostNL and/or DHL
When you place an order with us, it is our job to have your parcel delivered to you. We use the services of PostNL and DHL to carry out deliveries. For this, we need to share your name, address and place of residence with them. They use this data solely for the purpose of performing the agreement. If they engage subcontractors, they also make your data available to these parties.
Newsletter and emails
MailPoet
We use MailPoet to send transactional emails.
If you have subscribed to our newsletter, are a member of our site (if you can log in) or have previously bought from our site, there is a chance you will receive emails from us. We only send emails you have signed up for, or that relate to services we have provided before. To send you emails, we use the name and email address you provide. Our site also records the IP address you used when you signed up for the service, to prevent abuse of the system. This site may send emails via the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
No identifiable information is kept outside this site, except for the email address. Read more about MailPoet’s privacy policy.
Invoicing and accounting
Microsoft OFFICE365
We use the services of Microsoft Office365 for our regular business email. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your data and ours as far as possible. Office365 has no access to our mailbox and we treat all our email correspondence confidentially.
Embedded content from other websites
Posts on our site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including recording your interaction with the embedded content if you have an account and are logged in to that website.
External sales channels
Etsy
We sell (some of) our items via the Etsy platform. If you place an order via this platform, Etsy shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Read more about what Etsy shares and why.
We keep your data for as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also treat it as a request to be forgotten. This also means that we do not keep your data for longer than two years from the last contact or transaction, unless there is a legal basis for doing so. Under applicable administrative obligations, we are required to keep invoices containing your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees will no longer have access to your customer profile or to documents we have produced in connection with your assignment.
Under current Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address we already have on file for you. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep records of handled requests; in the case of a request to be forgotten, we record anonymised data. You will receive all copies of data in the machine-readable data format we use within our systems. You have the right at all times to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) if you suspect that we are using your personal data in the wrong way.
Right of access
You always have the right to inspect the data relating to you, or traceable to you, that we process (or have processed). You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, together with an overview of the processors holding this data, stating the category under which we have stored it.
Right to rectification
You always have the right to have us amend the data relating to you, or traceable to you, that we process (or have processed). You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file that the data has been amended.
Right to restriction of processing
You always have the right to restrict the processing of data relating to you, or traceable to you, that we process (or have processed). You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have another party handle the data relating to you, or traceable to you, that we process (or have processed). You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that other processors or third parties have processed on our behalf, to the email address we have on file. In all likelihood, we will then no longer be able to continue providing our services, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Eco-dreamer. If you object, we will immediately stop processing the data pending the handling of your objection. If your objection is justified, we will make copies of the data that we process (or have processed) available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Where third-party software solutions use cookies, this is stated in this privacy statement.
Google Analytics
Our website places cookies from the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services. Read more about Google Analytics cookies.
WooCommerce
WooCommerce uses cookies in various ways to make features in the online shop work. These cookies do not store any personal data. Read more about WooCommerce cookies.
Stripe
Stripe uses cookies to ensure that payment features work correctly, to detect and prevent fraud, to understand how visitors use its services and to improve its services. Read more about Stripe cookies.
Jetpack
We use Jetpack to improve the performance of our website. Jetpack uses cookies to compile statistics on the use of our website.
MailPoet
We use MailPoet to send newsletters and emails. Below is a list of cookies that may be generated by MailPoet:
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by email.
Eco-dreamer
Chamber of Commerce (KvK) number: 89980832
VAT number: NL865172481B01
Email: info@eco-dreamer.nl
Contact persons: Pepijn Pieter Drost & Denise Drost-Ridder
Still have a question?
Can’t find your answer? Send us a message or email info@eco-dreamer.nl.